FAQ - Your Guide to Our Handcrafted Pillows and Wall Hangings
1. Why do the pillows seem pricey? Are they worth it?
A: Our pillows are more than just a comfortable addition to your home. If you find joy in them, they are absolutely worth the investment. Consider them not just as pillows, but as pieces of decorative art that enhance your living space.
2. How should I wash the pillows? What's inside?
A: The pillows come with a removable hand-knitted cover, secured by buttons or snaps for easy removal. Simply detach the cover and wash it in the washing machine. Inside, you'll find a plush, resilient cotton core.
3. Will the pillows deform over time?
A: Our pillows are designed with durability in mind. They maintain their shape and fullness, thanks to the high-quality craftsmanship and materials.
4. Can I choose the color of my pillow?
A: Absolutely! Our pillows and tapestries come in a wide range of colors, from classic neutrals to vibrant hues and seasonal shades. Select the perfect color to match your personal taste, home decor, and the season.
5. What about the craftsmanship?
A: Each pillow and tapestry is handmade with meticulous attention to detail, reflecting the time and effort invested in each piece. These are not just pillows, but gifts crafted with love and care.
6. Can I return or exchange my pillow?
A: We ensure each pillow is flawlessly crafted. If there are no quality issues upon first receipt, we do not offer returns or exchanges. We appreciate your understanding and respect for our policy.
7. What about shipping times after purchase?
A: After payment, we'll promptly arrange a shipping schedule with you. Given the handcrafted nature of our products and the limited capacity of our artisans, production typically takes 3-7 business days, with shipping times ranging from 3-7 days.
8. How are the items packaged?
A: We prioritize your shopping experience, packaging each pillow and tapestry in a sturdy cardboard box to ensure it arrives in perfect condition.
9. Can I customize my pillow with a personal label or logo?
A: Yes, we offer customization options for those who wish to personalize their pillows with a special logo or name tag.
10. What if I want a custom color?
A: If you have a specific color in mind, feel free to contact us. We strive to meet your expectations and deliver the perfect hue for your pillow.
11. Are the materials eco-friendly?
A: We are committed to sustainability, using environmentally friendly materials that align with international environmental standards.
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